Microsoft 365 services recovering after global outage hits Teams, Exchange, and Azure
Microsoft 365 services are gradually recovering after a major outage on Thursday, October 9, that left thousands of users around the world unable to access key tools, including Teams and Exchange Online.
According to Reuters, reports of issues with Microsoft 365 dropped to just over 1,500 by 3:07 p.m. Eastern Time, down from roughly 17,000 earlier in the day, based on data from Downdetector. The site compiles outage reports submitted by users, providing a real-time snapshot of service disruptions.
Microsoft reroutes traffic to restore services
Microsoft confirmed the issue on X (formerly Twitter), saying it was investigating the cause of the disruptions affecting multiple platforms. In a subsequent update, the company announced it had rerouted affected traffic to healthy infrastructure, which led to noticeable improvements in service performance.
We’re investigating reports of issues accessing Microsoft 365 services. More details can be found in the Microsoft 365 admin center Service Health Dashboard under MO1169016.
— Microsoft 365 Status (@MSFT365Status) October 9, 2025
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The disruption initially hit Microsoft Teams and Exchange Online, but reports also surfaced of problems with Azure and Minecraft, according to Mirror UK. The outage had a global impact, and the true number of affected users could be higher than early estimates.
Worldwide impact as services resume
Users across different regions experienced difficulty signing in, sending messages, or accessing cloud-hosted files. Microsoft did not immediately disclose the root cause of the outage but indicated that further investigation is ongoing to prevent similar incidents in the future.
By late afternoon Eastern Time, most affected users reported restored access to core Microsoft 365 services, though some residual issues may persist as systems stabilize.
