Mambajao enhances safety with Next-Gen 911 System ahead of Summer Tourist surge
With the anticipated influx of tourists to Camiguin Island this summer, the municipality of Mambajao has taken a major step in public safety by activating its next-generation 911 emergency response system.
Mayor Yñigo Jesus Romualdo and Congressman Jurdin Jesus Romualdo led the activation ceremony on February 27 at the Mambajao Operation Center in Lakas Poblacion, marking a historic upgrade in the town’s ability to handle emergencies.
A More Efficient 911 System for Mambajao
With the newly launched system, all 911 calls in Mambajao are now directly routed to the emergency command center, where data dashboards provide real-time insights to help responders make faster and more informed decisions.
The automated incident ticketing system, also introduced this month, streamlines emergency response by:
- Reducing response times
- Improving operational efficiency
- Minimizing human error
“This is a game-changer for public safety in Mambajao. Our plan for the municipality is becoming a reality, step by step,” said Mayor Romualdo.
Next-Gen 911 Features Coming Soon
Mambajao’s 911 system will continue to expand, integrating more advanced capabilities in the coming months, including:
- Caller location tracking for pinpoint-accurate response
- Photo and video sharing for better situational awareness
- CCTV interoperability to support law enforcement and emergency teams
- Live audio transcription for enhanced communication
According to Ms. Raquel Ranara, Mambajao DRRM Officer, emergency response times have already improved dramatically, now averaging between 3 to 7 minutes.
“Most of the emergency calls we receive are for medical assistance or vehicular accidents. With this advanced system in place, tourists and residents can feel safer knowing help is just a few minutes away,” Ranara said.
Mambajao Joins Leading LGUs in Emergency Preparedness
Mambajao is now one of the few municipalities in Northern Mindanao equipped with a next-gen 911 system, joining:
- Morong, Rizal
- Alaminos City, Pangasinan
- Cebu City
- Cagayan De Oro City
- Soon-to-launch systems in Navotas City and Bustos, Bulacan
The system was developed in partnership with NGA 911 Philippines, the local subsidiary of NGA 911, LLC, a California-based global leader in Next Generation 911 (NG911) technology.
Nationwide Push for Emergency Response Upgrades
At the 7th General Assembly of the League of Provinces of the Philippines on February 7, 2025, DILG Secretary Juanito “Jonvic” Remulla urged local governments to fully support the nationwide implementation of 911 systems to ensure faster, more efficient emergency responses.
Cutting-Edge Emergency Technology
Robert Llaguno, Country Head of NGA 911 Philippines, explained that once fully implemented, the 911 system will:
- Accurately track a caller’s location with a 90% accuracy rate within a 5-yard radius
- Integrate with local government CCTV systems for real-time monitoring
- Enable instant messaging features for non-verbal emergency reporting
“E911 technology enhances situational awareness by integrating multiple emergency response systems into a unified platform,” said Francis Fajardo, Executive Director of the E911 National Office.
Tourist Safety a Top Priority in Mambajao
With its world-class next-gen 911 system in place, Mambajao is ready to welcome visitors this summer, ensuring a safer and more secure environment for tourists and residents alike.
