PH Insurance Group Quickway Turns to Agentic AI to Speed Up Underwriting and Claims
Quickway Holdings, Inc. is putting AI agents to work on two core insurance jobs: underwriting and claims. The Philippine group is the first Sapiens customer to adopt the company’s core property and casualty (P&C) system and agentic AI platform in a single program.
Sapiens International Corporation N.V. announced the deal on Nov. 11, 2026. Quickway signed a five-year software-as-a-service (SaaS) agreement with the company on Sept. 29, 2026, at the Manila Polo Club.
Agentic AI Across Four Insurers
Quickway will adopt Sapiens P&C Foundation, formerly named IDITSuite, along with SapiensAIP and the Sapiens Brain, the AI foundation at the heart of the platform. Sapiens describes the P&C Foundation as an end-to-end core solution for P&C lines.
The system will give Quickway’s four participating insurers, Stronghold, Sterling, Milestone and Bethel, a single, configurable policy, billing and claims platform. It will cover lines of business including motor, fire, marine and bonds.
The insurers will adopt all three layers of SapiensAIP: Surfaces for digital engagement, Agentic for AI agents and the Brain. Quickway has adopted agentic AI flows across underwriting and claims, replacing an in-house, home-grown platform.
SapiensAIP Surfaces will enable digital engagement among key stakeholders across the four insurers. Its analytics tools will turn each company’s data into insights for underwriting, pricing and portfolio management.
Sapiens will deliver the package as a fully managed SaaS service with a 99.9% monthly uptime commitment and 24/7 monitoring. According to Sapiens, the four insurers rank in the top tier of non-life insurers in the Philippines.
Executives Tout Faster Underwriting, Claims
Quickway President Romulo I. Delos Reyes Jr. explained the group’s choice. “We chose Sapiens to give our insurance companies one modern platform combining core capabilities and AI,” he said.
He called the deal an operating shift. “This is not a system replacement; it is how we intend to run the business: faster underwriting, smarter claims, and the scale to strengthen our position among the country’s leading insurers,” he said.
Sapiens Executive Vice President APAC Krish Datta welcomed Quickway to the company’s customer base in the region. “We are delighted to welcome Quickway Holdings, Inc. to Sapiens, as part of a growing customer base here in the Philippines and across Asia,” Datta said.
Datta said Sapiens worked with Quickway on a blueprint phase before contracting. “We worked closely with the customer on the blueprint phase to define scope, design, and business value, before the contracting phase, to reduce any implementation risks,” he said.
Datta tied the model to growth. “Our fully managed SaaS model provides the group’s participating insurers with scalability, security and agility, and our platform will enhance quicker underwriting, settle claims smarter, and scale with confidence,” he said.
“Quickway Holdings, Inc. isn’t piloting AI at the edges. Its four insurers will run underwriting and claims on a modern core with SapiensAIP built in,” said James Hannay, Chief Revenue Officer, Sapiens.
“Quickway is the first customer to do this in a single programme. It has moved from discussion to commitment. Together, we’re building a platform where AI does the work and Quickway’s underwriters and claims teams bring the judgement,” Hannay said.
